POLICIES & PROCEDURES

At Remedi Spa, We Pride Ourselves On Offering The Best Care For Our Clients. Our Policies Are Designed To Ensure A Truly Satisfying Visit With Us.

STAFF
All Remedi Spa Staff Are New York State Licensed And Trained At Remedi Spa.

BOOKING APPOINTMENTS
Please Call Us At (718) 605-7900 To Book All Appointments. A Credit Card Is Required At The Time Of Booking To Hold All Appointments.

PAYMENT INFORMATION
We Accept American Express, MasterCard, Visa, Checks, Cash And Remedi Spa Gift Certificates.

TIPPING
Tips May Be Paid In Cash Or Charged To Your Credit Card. 15-20% Is Standard, However, The Amount You Leave Is Truly At Your Discretion.

PUNCTUALITY
We Respectfully Request That You Arrive 15 Minutes Prior To Your Scheduled Appointment Time. When Booking Services At Remedi Spa, Your Appointment Is Scheduled With A Therapist, Whose Time Is Allocated Exclusively For Your Scheduled Treatment. If You Are Late For A Scheduled Appointment, You May Opt To Shorten Your Treatment Time And Understand You Are Responsible For The Payment Of The Full Service.

CANCELLATION POLICY
We Understand That Occasionally You May Have To Cancel An Appointment With Us. However, We Do Ask That You Give Us Fair Warning. You Will Be Emailed And/Or Texted The Day Before To Confirm Your Appointment. As A Courtesy To Our Clients And Staff, It Is Company Policy For All Clients To Give 24 Hours’ Notice Of Cancellation. Failure To Do So Will Result In A 50% Charge Of Your Scheduled Treatment. Clients Who Miss Their Appointments Without Giving Any Prior Notification Will Be Charged In Full For The Missed Services.

REFUNDS
All Gift Certificates And Laser Treatment Packages Are Non-Refundable, But Transferable. All Jewelry Is Final Sale. All Skincare And Body Care Products May Be Exchanged Or Returned Within Two Weeks Of Purchases With A Receipt.

GIFT CERTIFICATES
Let Us Help You Pamper That Special Person. Gift Vouchers For Any Treatment, Package Or Spa Products May Be Purchased At The Front Desk Or From Our Website Via Credit Card.